This energy company is the worsed . I've been double billed just about every month .this company trying rip off people from overseas . Because they don't understand the process here in New Zealand. I provided bank statements of my bills paid to them . And every week they try it again . It's a pure scam . I'm contacting energy ombudsman again about this company.i advise everyone not to sign a lease where this company supplies the water . Because you won't have another option to change company .