Level 1, Shop N215, Sylvia Park, 286 Mt Wellington Highway Auckland 1060, Mount Wellington, Auckland Region, New Zealand
I came at 1030 to see doctors and waited till 230 still not seen how poor this service is they should keep almost 4 to 5 docs in each clinic we also have so mAny things to do receptist they thinks they sitting and working it's good how they talks to patients we also works in office but we not showing so please management do something
Mohinish - 11/09/2019
This will be the last time this clinic receives my families time or money. I will be making a further complaint to Ministry of Health for their poor management, lack of patient-focused practices, unethically long ques and judgmental work culture. I phoned in to see if my blister pack medicine from Unichem, Otara was ready for pick up. I am medically reliant, explained my hubby picked up my insulin without my pills. Guy rudely answered that 'it's not his problem' my prescription had expired 2 days ago. He advised the docs can sign my prescription slip to change the date. I went to the "Local Doctors" where the friendly Pacific receptionist greeted me and said to wait for a doc. Dr Keiran looked me up and down and bluntly said 'NO! Can't do it, you need a consultation.' Funny thing was, it was emergencys only! (And the wait was approx 4 hours.) Obviously my prescription repeat wasn't urgent enough for anyone to care. Throughout my 45 minute run around, not once did anyone ask about my health cond, just consistently quoted me alternative prices. I couldn't help but feel racially profiled. The pharmacist I spoke to on the phone refused to see me face to face. He pretended to look busy. No one could help my situation. So I left without my medicine, I'm disappointed and dissatisfied with the poor service and lack of empathy, I received. I hope others don't experience this same service.
Matilda D’souza - 12/08/2019
At the recipiton told me waiting time will be 45 minutes but took 2 hours and they wererude
hameed - 27/06/2019